Customer Service

In addition to providing state-of-the-art medical care, we want to deliver that care in a professional, compassionate and sensitive manner. Your comments and ideas are important. They provide us an opportunity to assess our strengths and identify areas where we need to improve.

If you have concerns about patient care and/or safety and we have not addressed those concerns, please contact the hospital's administration at 712-279-2297. The public may contact the office of Quality Monitoring at the Joint Commission on Accreditation of Healthcare Organizations to report concerns or register complaints at 1-800-994-6610 or complaint@jcaho.org.

Thank you for your interest in Mercy Medical Center.