Mercy Medical is First Iowa Hospital to be Recognized
by J.D. Power and Associates as Distinguished Hospital
Mercy Medical Center—Sioux City has been recognized for
service excellence under the J.D. Power and Associates Distinguished
Hospital Program.SM The distinction acknowledges a strong commitment
by Mercy to provide “An Outstanding Patient Experience.”
Mercy is the first hospital in Iowa, and among an elite group
of just 29 hospitals in the nation to receive the prestigious honor
from J.D. Power and Associates.
The service excellence distinction was determined by surveying
a random sample of recently discharged patients from Mercy Medical
Center on their perceptions of their hospital stay and comparing
the results to the national benchmark established by the J.D. Power
and Associates 2004 National Hospital Performance Study. SM
The telephone-based research conducted among Mercy patients focused
on five key drivers of patient satisfaction with their overall
hospital experience. These drivers, which were identified in the
national study, include: dignity and respect; speed and efficiency;
comfort; information and communication; and emotional support.
Mercy exceeded the national benchmark study score for overall
patient satisfaction, performing especially well compared to the
national study in providing care to patients with speed and efficiency.
The hospital also received high marks from patients on nurses’ performance
of their duties, as well as the speed and efficiency of personnel
administering tests and treatment.
Mercy has performed well in providing comfort to patients during
their hospital stay, largely in regard to the cleanliness of the
room and the concern shown for patients’ continued recovery
and well being after discharge, as compared to the national study.
Overall trust and confidence in the hospital is notably higher
among Mercy Medical Center patients, when compared to the national
average.
Mercy Medical Center President and CEO Peter Makowski
said the hospital was proud and privileged to earn such high
distinction from J.D. Power and Associates.
“This recognition for service excellence reflects Mercy’s
commitment to provide world-class care – one patient at a
time,” Makowski stated. “In recent years, Mercy has
earned a number of national honors for the clinical excellence,
overall quality of care, and patient safety. But this recognition
from J.D. Power and Associates means the most to us because it
comes from our patients.”
“Earning the distinction for service excellence is a tremendous
reflection of Mercy’s commitment to providing compassionate
care. It is an important part of our mission and culture, which
is dedicated to Faith Inspired Service and Healing.”
“I express my heartfelt gratitude to each of our staff
members, physician partners, volunteers and board members for their
dedication to our caring culture. And, most importantly, I want
to thank our patients for choosing us and for the vote of confidence
they have given Mercy,” Makowski added.
J.D. Power and Associates’ recognition of Mercy as a Distinguished
Hospital is just the latest in a string of national accolades for
Mercy Medical Center—Sioux City.
Last July, Mercy was nationally recognized with the 2004 Distinguished
Hospital Award for Excellence in Patient Safety. That award, conferred
to just 88 U.S. hospitals, placed Mercy in the top 2% in the nation
for patient safety.
Also last summer, Mercy was honored with the prestigious 2004
National Quality Health Care Award from the National Committee
for Quality Health Care (NCQHC). Bestowed to just one U.S. healthcare
provider each year, that award was recently presented to Trinity
Health, the Novi, Michigan based healthcare network with which
Mercy is affiliated.
In 2003, Mercy earned a national award for clinical excellence,
an honor that placed the hospital in a select group of 163 U.S.
hospitals considered at the pinnacle of quality performance across
numerous clinical service lines.
More recently, Mercy was the first hospital in the region to
earn national certification as a stroke center from the Joint Commission
on Accreditation of Healthcare Organizations (JCAHO), the nation’s
oldest and largest standards-setting and accrediting body in health
care.
Headquartered in Westlake Village, Calif., J.D. Power and Associates
is an ISO 9001-registered global marketing information services
firm operating in key business sectors including market research,
forecasting, consulting, training and customer satisfaction. The
firm’s quality and satisfaction measurements are based on
responses from millions of consumers annually.
|