Compassionate and respectful care, and to be free from any form of abuse, neglect or harassment
Know what rules and regulations apply to you as a patient
Have your personal privacy respected, and your individual dignity and comfort preserved
Reasonable access to care, without regard to race, color, creed, national origin, age, sex, sexual orientation, diagnosis, handicap, ability to pay or source of payment, within the capacity of the hospital
Reasonable accommodations shall be made for those with communication impairments and those who are Limited English Proficient persons to ensure that meaningful access to programs and services is not denied.
Refuse treatment to the extent permitted by law and MercyOne Siouxland Medical Center’s ethical standards as specified in “The Ethical and Religious Directives For Catholic Health Care Services (ERDs).” and to be informed of the medical consequences of your decision
Discuss with your physician your diagnosis and prognosis, the treatment prescribed for you, and any instructions required for follow-up care
Receive from your physician the information necessary to give informed consent prior to any procedures and/or treatment
Have clinical decisions regarding your treatment based solely on your identified health care needs
Formulate an advance directive and appoint a durable power of attorney. MercyOne Siouxland Medical Center will not honor advanced directives in the outpatient setting.
Refuse to participate in research projects, and to full disclosure of the procedures, risks, benefits,and alternatives if you decide to participate
Request a consultation or second opinion from another physician or specialist
Change physicians and/or hospitals
Reasonable continuity of care
Know the names and professional status of the physicians, nurses and staff responsible for your care
Make decisions regarding your own health care, and to be involved in the development and implementation of your treatment plan, including the management of your pain
Appropriate assessment and management of your pain
The confidentiality of all communications and records pertaining to your care
Access the information contained in your medical record
Obtain information about any relationship the hospital and physicians have with other institutions and physicians insofar as your care is concerned
Examine, and receive an explanation of, your bill.
Receive visitors of your choice and right to designate a support person to assist while in the hospital. Visitation may be limited based on your condition and/or specific department policies for visitation
Have your spiritual needs addressed, either by the Spiritual Care staff or by having your pastor of faith community contacted at your request
Reasonable safety, and to access protective services, during your stay
Be free from physical restraint, seclusion, and drugs used as a restraint, unless your medical condition warrants such use and other, less restrictive interventions have been deemed ineffective. Be free of any restraint used as a means of coercion, discipline, convenience or retaliation
File a grievance/complaint with hospital administration (712-279-2010)
File a complaint with the Office of Quality Monitoring, The Joint Commission at (800) 994-6610 or www.jointcommission.org
Iowa Clinics and Hospital: the info on DIA; Iowa Dept. of Inspections and Appeals, Division of Health Facilities, Lucas State Office Building, Des Moines IA 50319; telephone (515) 281-4115
Nebraska Clinics: the info regarding Nebr DHSS; Nebraska Division of Public Health, Licensure Unit, PO Box 94986, Lincoln, NE 68509; telephone (402) 471-0316