Common Questions About Mercy Home Care

WHAT IS HOME HEALTHCARE?

Mercy Home Care incorporates a wide variety of health and social services that can be provided at home to recovering, disabled, or chronically ill persons in need of medical, nursing, social, or therapeutic treatment and /or assistance with the essential activities of daily living. It is designed to assist those people who are confined to their home by illness or convalescents.

WHY CHOOSE HOME CARE?

• Privacy - Mercy Home Care can provide care in the privacy of your own home.
• Convenience - We come to you. You need no transportation.
• Comfort - There is no place like home with family and friends.
• Cost – Home care means significant savings over institutional costs.
• Recovery – In general, people recover more quickly at home.
• Individualized care – Care that is tailored to meet your needs.

WHO PAYS FOR HOME CARE?

Costs for home care services can be covered in a variety of methods, including:

1. Medicare
2. Medicaid
3. Private Insurance
4. Private Payments through cash or credit cards

Mercy Home Care will be glad to help you determine which method is appropriate for you.

WHAT SHOULD I LOOK FOR IN CHOOSING A HOME HEALTH AGENCY?

Is the agency licensed?
Mercy Home Care Medicare certified and JACHO accredited.

What plan is in place to help me after hours?
Mercy Home Care has 24-hour nurses available 7 days a week.

How do I verify the quality?

Visit http://www.medicare.gov/HHCompare/Home.asp.

What area does the agency service?
Mercy Home Care extends within a 100-mile radius of Sioux City, Iowa. Click the Service Area Map link to view the service area.

HOW DO I CONTACT MERCY HOME CARE WITH QUESTIONS?

Whether you have immediate needs or just a question, we will be happy to discuss how we can serve you. We have staff available 24 hours a day, seven days a week.

Call us at 712- 233-5100 or toll free at 1-800-897-3840.

DO YOU HAVE QUESTIONS?

If you have questions about Mercy Home Care or home care in general please e-mail us at Pickm@mercyhealth.com. We will try to answer you as soon as possible.